NIRMALKUMAR, G.; KANAGAVALLI, G.; VINAYAGAMOORTHI, G.; ARUMUGAM, U. Knowledge Without Action: A Moderated Mediation Analysis Of Educated Consumer Grievance Redressal Behaviour In Sivaganga District, India. Journal of Communication and Management, India, v. 5, n. 02, p. 11–21, 2026. DOI: 10.58966/JCM2026522. Disponível em: https://jcoma.com/index.php/JCM/article/view/432. Acesso em: 24 jun. 2026.