The Nexus of Human Communication and AI in the Workplace

Abstract

Much has been said about how AI is transforming the workplace. Some quarters believe that AI will replace humans in the workplace, some do not, while others think there will be more collaboration between humans and AI. In addition, human communication keeps evolving in the workplace, especially with the influx of artificial intelligence tools. As such, an important area to study is how organisations can keep up with these changes and utilise them to their advantage, especially within the context of communication. Communication is an essential element in every organisation. Therefore, examining the nexus of human communication and AI in the workplace is imperative to understanding how organisations can benefit and be more productive. This paper posits that organisations benefit greatly when humans and AI collaborate in the area of communication. This study concludes that human-centric skills cannot be neglected in the workplace, and organisations cannot ignore the need to incorporate AI tools in their communication while doing so ethically. Thus, the paper recommends that organisations develop systems and processes that enable their staff to use artificial intelligence tools to their benefit effectively. They should also develop ethical codes for utilising AI tools while ensuring they invest in the right AI tools and stay updated with current AI trends and practices related to their field.